Consulting

Our Customer First and customized approach is the success of all our Consulting Packages.

Professional Outcome Program

Our unique Professional Outcome Program approach and hands-on support is included with every Forté product we sell.

THE PROGRAM INCLUDES:

  • Performance Products
  • Come on Back Program
  • Marketing & Merchandising
  • Quarterly Promotions

DOES YOUR DEALERSHIP WANT TO:

  • Increase dollars per Repair Order?
  • Increase your Effective Labour Rate?
  • Increase Employee Motivation?
  • Increase the Quality of Workmanship?

OUR PRO-ACTIVE APPROACH enhances customer retention after warranty expires; ensures the customer services according to maintenance schedule; promotes focus on important and essential time-interval services.

Learn more about our Professional Outcome Program Today!

CUSTOMIZED MARKETING MATERIALS

  • Personalized approved model specific OEM maintenance schedules and additional dealer recommended services.
  • Creative menu boards and flyers with OEM and dealer logos.

COME ON BACK PROGRAM

  • Encourages 9 to 12 month customers to return for service.
  • Provides an ROI guarantee!

ADVISOR SALES TRAINING & MAINTENANCE PENETRATION REPORTING

  • Training the service advisors to sell the benefits of the maintenance services 100% of the time to 100% of the customers.
  • Focuses on tracking scheduled maintenance service penetration which enables the dealer and Forté’s training personnel to customize training and service procedures.

ENHANCE THE MARKETING & MERCHANDISING OF THE IN-HOUSE SYSTEM

  • Sets the operation codes to match the marketing programs.
  • Provides the ability to enhance the service advisors sales performance.
SOME EXAMPLES OF HOW FORTÉ PERFORMANCE SYSTEMS CAN ASSIST YOUR SERVICE DEPARTMENT INCLUDE:

Service Manager:

  • Develop maintenance schedules according to manufacturer’s guidelines and dealer recommendations.
  • Create an effective marketing and merchandising strategy of maintenance services.

Service Advisor:

  • Sell the benefits of services through visual aids of menu boards, menu flyers, package pricing and colourful marketing aids.
  • Improves customer education, which builds rapport and trust with the customer.
  • Educated customers are your best asset.

Technician:

  • Enhances quality of workmanship with performance products and equipment.
  • Focuses efforts on achieving increased customer loyalty while promoting value-added services.