Improve Efficiency, Accountability, and Profit
Forte Performance Systems helps dealerships strengthen process, improve visibility and drive more consistent fixed operations results.
Built for Performance-Driven Dealerships
We offer proven products and services designed to improve efficiency, accountability, tighten processes and drive consistent results in the Fixed Operations area.
What This Means for Your Operation✓ Increased service and maintenance sales ✓ Reduced technician downtime ✓ Stronger parts gross ✓ ELR consistently pushing 95%+ of door rate ✓ Improved customer retention ✓ Better visibility and personnel-level KPI accountability |
Professional Outcome Program
Our unique Professional Outcome Program approach and hands-on support is included with every Forté product we sell.
COME ON BACK PROGRAM
A proven 7-step system designed to bring back lost customers and recover missed revenue opportunities.
Maintenance Program
Standardized maintenance aligned with your DMS to increase parts gross and ELR.
Service Advisor Training
Increase service sales and improve advisor consistency.
Performance Visibility
Full KPI dashboard visibility across your fixed operations.
Parts Delivery Robot
Moves up to 600 lbs, reduces technician downtime, and keeps your shop moving.
CUSTOMIZED MARKETING MATERIALS
Personalized approved model specific OEM maintenance schedules and additional dealer recommended services.
Creative menu boards and flyers with OEM and dealer logos.
COME ON BACK PROGRAM
Bring Lost Customers Back Into Your Service Drive
Every dealership has customers who slowly disappear. They miss one oil
change, skip one maintenance visit, and before long they’re servicing
somewhere else. The Forté Come On Back Program is designed to reverse
that trend and turn inactive customers back into active, profitable
service clients.
Using targeted customer data, customized mail campaigns,
dealership-branded offers, professional follow-up calls, and
in-store promotional materials, the program creates a complete
customer re-engagement system built specifically for automotive
service departments.
Forté also supports dealership personnel with service-focused
communication strategies designed to improve advisor engagement,
maintenance presentation, and customer experience while providing
measurable ROI tracking and campaign reporting.
The result is a proven retention system that helps dealerships
increase service traffic, improve customer loyalty, recover lost
revenue, and generate measurable long-term growth from customers
they already paid to acquire in the first place.
Click image to enlarge / print
MAINTENANCE PROGRAM DEVELOPMENT
Drive Customer Retention. Increase Service Revenue. Build Long-Term Loyalty.
Modern maintenance programs are no longer just oil changes and
reminder stickers taped to windshields like it’s 1998. A properly
structured maintenance strategy creates predictable customer return
visits, improves advisor consistency, increases effective labor rate,
and protects long-term dealership retention.
At
Forté Systems
we help dealerships develop and implement maintenance programs
designed around real operational performance, customer behavior,
and service lane efficiency.
Our 16-Block Maintenance Planning System transforms a dealership’s
maintenance schedule into a structured long-term ownership journey
designed to improve customer retention, advisor consistency,
maintenance penetration, and overall service profitability.
Built around 16 scheduled maintenance intervals spanning
approximately four years of ownership, the system aligns OEM
maintenance requirements with dealer-recommended services such as
brake maintenance, HVAC purification, transmission services,
fuel injector cleaning, spark plug replacement, and differential
servicing.
The visual structure allows advisors to confidently present future
maintenance recommendations while helping customers clearly
understand what services are required, when they are needed,
and how they protect vehicle reliability, safety, and long-term
performance.
By standardizing maintenance intervals, operation codes,
pricing structures, maintenance menus, and advisor presentation
processes, dealerships gain improved customer retention,
stronger advisor performance, increased maintenance sales,
and long-term fixed operations profitability across the entire
ownership cycle.
Click image to enlarge / print
Click image to enlarge / print
SERVICE ADVISOR TRAINING
Build Skills. Drive Sales. Elevate the Customer Experience.
Your Service Advisors are the face of your dealership. Every interaction at the service drive impacts customer retention, CSI performance, maintenance sales, and long-term profitability.
At Forté Systems, our Service Advisor Training programs develop confident, process-driven advisors who know how to build trust, communicate value, and improve the customer experience.
Our training covers customer greeting, active listening, maintenance menu presentation, benefit-based selling, product knowledge, objection handling, walk-around processes, repair order accuracy, and follow-up strategies.
The result is a stronger service drive with improved advisor consistency, higher maintenance penetration, better CSI performance, stronger customer trust, and increased hours per repair order.
Click image to enlarge / print
CUSTOM MARKETING PIECES
Branded dealership marketing designed to educate, engage, and retain customers.
Your marketing materials are often the first impression customers
have of your service department, and generic templates rarely create
lasting engagement. Forté develops fully customized marketing pieces
designed specifically for automotive dealerships, helping communicate
maintenance value, service benefits, and dealership professionalism
across every customer touchpoint.
Our custom materials include maintenance menu boards, service guide
sheets, seasonal promotional campaigns, customer education inserts,
email marketing campaigns, point-of-sale displays, A-frames,
hanging signs, and service lane communication materials built to
reinforce your dealership branding and improve customer understanding.
Combining proven automotive marketing strategies with real dealership
operational knowledge, every marketing piece is designed to support
advisor presentations, improve maintenance penetration, increase
customer retention, and strengthen long-term fixed operations
profitability.
Whether displayed in the service drive, delivered through targeted
email campaigns, or handed directly to customers during write-up,
our materials are built to educate, build trust, and drive action
with consistent, professional communication customers can actually
understand.
Click image to enlarge / print
